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Prepare 3313 Question Answers Free Update With 100% Exam Passing Guarantee [2022]
NEW QUESTION 10
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
- A. SMMC System Tray > HA Cluster information
- B. SMMC System Tray > General information
- C. SMMC System Tray > Database information
- D. SMMC System Tray > System information
Answer: C
NEW QUESTION 11
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
- B. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
- C. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- D. The TFE service fails to start and calls are not processed.
Answer: A
NEW QUESTION 12
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Event Report
- B. Sip Sequence Report
- C. Summary Report
- D. Summary Log file
- E. Call Properties Report
Answer: B,C,D
Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
NEW QUESTION 13
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
- B. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
- C. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCM You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
- D. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
Answer: C
NEW QUESTION 14
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. H.323
- B. SIP
- C. TLS
- D. AML
Answer: C
NEW QUESTION 15
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
- A. Communication Manager (CM) to Contact Center
- B. Contact Center to Avaya Aura Media Server (AAMS)
- C. Agent telephones to Communication Manager (CM)
- D. Session Manager (ASM) to Contact Center
Answer: B,C,D
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100178588
NEW QUESTION 16
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 90%
- B. 85%
- C. 80%
- D. 95%
Answer: A
NEW QUESTION 17
The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communication commonly aim to achieve? (Choose three.)
- A. Authorization
- B. Private Key
- C. Confidentiality
- D. Integrity
- E. Public Key
Answer: A,C,D
NEW QUESTION 18
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- B. Verify that the domain account has at least one address assigned in CCT.
- C. Verify that the DNs configured on the telephone are configured as addresses in CCT.
- D. Verify that the domain account AAD is running under is configured in CCT.
Answer: A,C,D
NEW QUESTION 19
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Application Enablement services (CTI proxy)
- B. Session Manager (Voice inbound proxy)
- C. APS server (Presence proxy)
- D. Communication Manager (voice inbound proxy)
Answer: A,B
NEW QUESTION 20
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs?
(Choose three.)
- A. CSTA/TR87 Call ID
- B. Customer Phone Number
- C. SIP Call Log ID
- D. SIP URI
Answer: A,B,C
NEW QUESTION 21
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- B. C:Avaya\Logs\Sysops\MSiLogs
- C. C: Avaya\Logs\Sysops\UniversalInstall
- D. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
Answer: B
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION 22
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TR87/TLS
- B. TCP
- C. H.323
- D. AML
- E. STP
Answer: E
NEW QUESTION 23
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. VMware ESXi 4.x
- B. Citrix XEN Server
- C. VMware ESXi 5.x
- D. Microsoft Hyper-V
Answer: A,D
NEW QUESTION 24
Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)
- A. Multiple channels
- B. 16-bit
- C. WAV PCM files
- D. Single channel
Answer: B,D
Explanation:
Explanation
https://support.avaya.com/resources/sites/AVAYA/content/live/SOLUTIONS/307000/SOLN307565/en_US/Imp
NEW QUESTION 25
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TR87/TLS
- B. TCP
- C. H.323
- D. AML
- E. STP
Answer: E
NEW QUESTION 26
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Performance\Logs
- B. Windows Event Viewer\Applications and Services Logs
- C. Windows Event Viewer\Windows Logs\Applications
- D. Windows Event Viewer\Windows Logs\Security
- E. Windows Event Viewer\Windows Logs\System
Answer: B
NEW QUESTION 27
On the Avaya Aura Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A. Agent Desktop
- B. Contact Center Multimedia (CCMM) Administration
- C. Outbound Campaign Management Tool
- D. Database Webadmin
Answer: B,C,D
NEW QUESTION 28
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- B. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- C. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- D. The CCMS anchors the call on an Avaya Aura Media server conference port.
Answer: A
NEW QUESTION 29
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- B. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation. - C. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
Answer: C
NEW QUESTION 30
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
- A. The call is removed from the Real-Time Display Report and the call is disconnected.
- B. The call is removed from the utility but will remain on the Real-Time Display Report.
- C. The call is disconnected and you must refresh the real-time Display Report.
- D. The call is remove from the utility and from the real -time Display report.
Answer: C
NEW QUESTION 31
Which two options are available (or controlling the generation of licensing alarms by a standalone Avaya Media Server (Avaya MS) (Choose two.)
- A. Licenses Exhausted
- B. Avaya MS Nodal Licensing alarms are disabled by default.
- C. Windows Event Viewer\Windows Logs\Applications and Services
- D. Usage above threshold
- E. Real Time Usage Active License Percentage
Answer: A,D
NEW QUESTION 32
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA > User agent
- B. Manager Administration configuration > CCMA User Migration
- C. Manager Administration > User accounts
- D. CCMA > User Logins
Answer: A
NEW QUESTION 33
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