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NEW QUESTION # 223
You are the business analyst for a large project in your organization. You are working with Ben to create requirements packages to present to the stakeholders, the business analyst team, and to the project manager.
Ben wants to know why you're creating requirements packages.
What's the primary goal of developing a requirements package?
- A. To help the project manager create the work breakdown structure
- B. To present the requirements in packages that are easy for the project team to accomplish in their project execution
- C. To convey information clearly and in an understandable fashion
- D. To convey the cost, schedule, and risk information clearly
Answer: C
Explanation:
Explanation
NEW QUESTION # 224
You organization needs to adapt to the change economy, new technologies, and an increase in competition in order to survive. They've asked you to complete a business analysis approach that will help them change their organizational policies in order to achieve their goals and objectives.
What business analysis technique has this organization asked you to complete?
- A. Business rules analysis
- B. Root cause analysis
- C. Focus groups
- D. Brainstorming
Answer: A
NEW QUESTION # 225
Which of the following techniques involves determining and documenting the variance between business requirements and current capabilities?
- A. GAP analysis
- B. Risk analysis
- C. Schedule analysis
- D. Cost benefit analysis
Answer: A
NEW QUESTION # 226
Which of the following tasks does not rely on other activities, and no other activities rely on this task completing?
- A. Dependent task
- B. Predecessor task
- C. Independent task
- D. Analysis task
Answer: C
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION # 227
The business analyst (BA) is not having great success scheduling stakeholder meetings. Stakeholders say they are too busy or there are higher priority meetings on their calendars. The BA is concerned, knowing that stakeholder availability, attitude, and willingness to engage will impact the timeliness of project delivery as well as the.
- A. requirements reuse.
- B. approval process.
- C. risk analysis process.
- D. test execution.
Answer: B
Explanation:
Explanation
Stakeholder availability, attitude, and willingness to engage are critical factors for the success of any business analysis effort, as they affect the quality, validity, and acceptance of the requirements and the solution. If the stakeholders are not available or willing to participate in the elicitation, validation, and verification activities, the BA may face difficulties in obtaining, confirming, and managing the requirements, and in ensuring that they meet the stakeholder needs and expectations. Moreover, if the stakeholders are not engaged or supportive of the change initiative, they may delay or reject the approval of the requirements or the solution, which can impact the timeliness of project delivery as well as the realization of the business value. Therefore, the BA should try to schedule stakeholder meetings as early and as frequently as possible, and use various techniques to communicate and collaborate with the stakeholders effectively. The other options are not the best answers, as they are not directly influenced by the stakeholder availability, attitude, and willingness to engage, but rather by other factors, such as the testing strategy, the governance approach, the reuse strategy, or the risk management process. References: Golden Rules of Stakeholder Engagement in Business Analysis, Engaging Stakeholders in Elicitation and Collaboration, CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, [BABOK Guide]
NEW QUESTION # 228
Jane is the business analyst for her organization and she is completing passive observation to identify improvement opportunities in the workflow. She notices that some of the employees perform certain customer- facing activities in a different format than the other workers. Is this a problem that can be addressed as part of an improvement opportunity?
- A. It is not a problem unless there is a drop in sales so it should be left alone.
- B. It can be a problem as the enterprise environmental factors always call for consistency in all processes.
- C. It is not a problem unless the customer complains. If Jane has not noticed the customers complaining then the process should be left along.
- D. It can be a problem as customers could become confused or frustrated because of the different approaches to the work.
Answer: D
Explanation:
Section: Volume A
Explanation/Reference:
NEW QUESTION # 229
1. A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:
L Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's that participate in the subscriber's plan network.
Ability for the subscriber to lookup the service providers by specifying either a postal code on a search area radius in miles.
III. Ability for the subscriber to initial the download of fee information for one more service providers in a single request.
Through requirements workshops the business analyst elicits the following detailed business requirements:
1. The company's mobile application platform must support real time integration with the following third party systems:
1. GPS System
2. Postal Code Validation
2. The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.
3. The map display shall highlight the boundary of the search area with a dotted yellow line.
4. The extent and shape of he searches area shall be determined based on one of the following user choices:
A postal code-Subscriber location acquired from GPS shall be used to determine and populate........................
Which of the following is the appropriate technique to define communication flows between the Postal Code validation system with other systems?
- A. Interface Analysis
- B. Decision Analysis
- C. Process Analysis
- D. Capability Analysis
Answer: A
NEW QUESTION # 230
Which one of the following diagrams visualize the result of the root cause analysis study?
- A. State diagrams
- B. Tornado diagrams
- C. Cause-and effect diagrams
- D. Activity diagrams
Answer: C
Explanation:
Explanation
A cause-and-effect diagram, also known as an Ishikawa diagram or a fishbone diagram, is a graphical tool that visualizes the result of a root cause analysis study. It helps to identify, sort, and display the possible causes of a specific problem or quality issue. It can also be used to explore the root causes of a problem or a desired outcome. The diagram looks like the skeleton of a fish, hence the name fishbone diagram. The effect or problem is shown as the fish's head, and the causes are shown as the bones along the spine. The diagram helps to organize the causes into categories, such as people, processes, equipment, materials, environment, etc. The diagram can be created by brainstorming the causes and grouping them into major categories. The diagram can then be analyzed to identify the most likely or significant causes of the problem or outcome. References:
Root Cause Analysis: Definition, Examples & Methods | Tableau, under Approaches to Root Cause Analysis Root Cause Analysis, Ishikawa Diagrams and the 5 Whys - isixsigma.com, paragraph 1 Root Cause Analysis - Practical Action, paragraph 1
NEW QUESTION # 231
An automobile manufacturer is undertaking a project intended to modify or replace the company's current timekeeping system. Negative employee reaction to change follows as word of the proposed solution spreads throughout the company. What could a business analyst (BA) do to prevent or reduce employee discontent?
- A. Propose cultural changes for the organization
- B. Report potential sources of dissent to management
- C. Relay upper management support to stakeholders
- D. Record negative employee reaction as a project risk
Answer: D
NEW QUESTION # 232
Which of the following is an estimate based on past projects to predict the current cost and/or duration of the current project?
- A. Past project cost
- B. Past estimate
- C. Current estimate
- D. Top-down estimate
Answer: D
NEW QUESTION # 233
One of the processes within requirements analysis is to prioritize requirements. As a business analyst why would you ever want to prioritize requirements?
- A. You may need to determine which requirements are most critical so additional risk analysis can be completed on those requirements.
- B. You may need to determine which requirements are most critical so the analysis and implementation efforts focus on the most critical requirements.
- C. You may need to determine the schedule for each requirement.
- D. You may need to determine the cost of each requirement.
Answer: B
NEW QUESTION # 234
Which of the following is the best definition of the business rules analysis?
- A. To define the job functions, roles and responsibilities, and the designation of power among the project stakeholders.
- B. To define the people that govern decisions in and organization and that define, constrain, or enable organizational policies.
- C. To define the rules that govern decisions in and organization and that define, constrain, or enable organizational policies.
- D. To define the historical information that is available for the business analyst to rely on for his research.
Answer: C
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION # 235
Which of the following document is created first after project is awarded and statement of work is handed over to the project manager?
- A. Project charter
- B. Project scope statement
- C. Work breakdown structure (WBS)
- D. WBS dictionary
Answer: A
NEW QUESTION # 236
Which of the following charts is a quality control tool to show categories of defects?
- A. RAM chart
- B. Gantt chart
- C. Pareto chart
- D. RACI chart
Answer: C
Explanation:
Section: Volume C
Explanation/Reference:
NEW QUESTION # 237
After the implementation of a new financial solution the business analyst (BA) observes that the performance of a solution does not meet the anticipated benefits detailed in the original business case. What is a technique the BA can use to understand the reason for that?
- A. Fishbone diagram
- B. Data flow diagram
- C. Business capability analysis
- D. interface analysis
Answer: A
NEW QUESTION # 238
Which of the following communicates from the program-level perspective - a clear understanding and statement of the technical objectives and the end products, services, or results of the work to be performed?
- A. Preliminary scope statement
- B. Program charter
- C. Scope statement
- D. Program work breakdown structure
Answer: B
Explanation:
Explanation
A program charter is a document that communicates from the program-level perspective - a clear understanding and statement of the technical objectives and the end products, services, or results of the work to be performed. A program charter is similar to a project charter, but it applies to a program, which is a group of related projects that are managed in a coordinated way to obtain benefits and control that are not available from managing them individually. A program charter defines the program vision, mission, goals, scope, benefits, stakeholders, roles and responsibilities, governance structure, risks, and success criteria. A program charter provides the direction and guidance for the program and serves as a reference point for future decisions and changes. A program charter is usually created by the program sponsor or the customer, in collaboration with the program manager and the business analyst, and approved by the key stakeholders. References: [IIBA BABOK Guide v3], section 5.1.1, page 161; CBAP / CCBA Certified Business Analysis Study Guide, chapter
6, page 233; Free CBAP CBAP Exam Questions - IIBA CBAP Exam - Study4Exam, question 249.
NEW QUESTION # 239
An organization implements a solution to increase the efficiency of its internal processes. The business analyst (BA) felt that the success of the solution is tied to the organizational structure and confirmed that the solution conforms to the organizational hierarchy. After the solution rolled out, the solution was not widely adopted among stakeholders and some features were not being utilized.
Which aspect of the organizational structure did the BA fail to consider?
- A. Reporting needs
- B. Informal relationships
- C. Manager ratios
- D. Structural complexity
Answer: A
NEW QUESTION # 240
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