Jan 08, 2024 Updated 500-442 Dumps Questions For Cisco Exam
Best Value Available Preparation Guide for 500-442 Exam
Cisco 500-442 exam, also known as Administering Cisco Contact Center Enterprise, is a certification exam that validates the knowledge and skills of IT professionals who are responsible for administering Cisco's Contact Center Enterprise (CCE) solution. 500-442 exam focuses on the tasks and responsibilities involved in configuring, deploying, and managing the Cisco CCE solution, which is used by enterprises to deliver exceptional customer service experiences.
To become certified, candidates must pass the 500-442 exam, which consists of 60-70 multiple-choice and drag-and-drop questions and lasts for 90 minutes. 500-442 exam is available in English and Japanese and can be taken at any Pearson VUE testing center worldwide. The passing score is 70%, and candidates can retake the exam after a waiting period of 5 calendar days.
NEW QUESTION # 31
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. Auto-answer
- B. Skill target configuration
- C. CCE Web Admin
- D. Survivability
- E. Scripting logic
Answer: B,C
NEW QUESTION # 32
WhichVVBCLI command can set an individual media file to an expired state?
- A. show setVVBcache stale_cache_entry <cache_entry_url>
- B. setVVBcache stale_cache_entries
- C. OutilsVVBcache stale_cache_entry <cache_entry_url>
- D. setVVBcache stale_cache_entry <cache_entry_url>
Answer: B
NEW QUESTION # 33
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. CallbackQueue
- B. CallbackEntry
- C. Callback Engine
- D. cvp_ccb-vxml.tcl
- E. BillingQueue
Answer: B,D
NEW QUESTION # 34
How can the Extension Mobility feature be described?
- A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- D. As part of the configuration, both device profiles and phones need to be added to the pg user account.
Answer: C
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION # 35
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. log in to CCE admin
- B. CUCMAPI
- C. view Team gadget in Finesse
- D. CUC login
- E. answer Calls from Skill groups and PQs
Answer: C,E
NEW QUESTION # 36
How many Workflows are supported by Finesse?
- A. up to 200 Workflows with 20 per Team
- B. up to 100 Workflows with 20 per Team
- C. up to 100 Workflows with 5 per Team
- D. up to 20 Workflows with 5 per Team
Answer: D
NEW QUESTION # 37
What does Precision Routing use to determine if an agent is part of its pool?
- A. Skills
- B. Attributes
- C. Teams
- D. Expressions
Answer: C
NEW QUESTION # 38
What are the two main features of the Cisco VVB? (Choose two.)
- A. allows customers to retrieve the required information through voice commands without interacting with an agent
- B. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- D. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- E. allows an agent to retrieve the required information through voice commands without interacting with a customer
Answer: A,D
Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
NEW QUESTION # 39
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- B. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- E. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
Answer: B,E
NEW QUESTION # 40
What is the maximum number of attributes that can be assigned to an Agent?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 41
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Route teams and Skill targets
- B. configure Skill groups and Skill targets
- C. configure Agent Route Groups
- D. configure the Administrators
- E. configure Agent Desk Settings
Answer: B,C
NEW QUESTION # 42
Which server holds the .wav files on a UCCE environment?
- A. ICM Router
- B. Media Server
- C. VXMLGW
- D. CVP reporting server
Answer: B
NEW QUESTION # 43
Which two steps are required to configure a Supervisor? (Choose two.)
- A. ensure that "Is Supervisor" is checked
- B. make sure the Supervisor has an Active Directory Account
- C. assign the Supervisor to only one Team
- D. assign the Supervisor to a Precision Queue
- E. assign the Supervisor to a Skill Group and Precision Queue
Answer: A,C
NEW QUESTION # 44
How many clusters of Finesse will a single PG support?
- A. one
- B. four
- C. two
- D. three
Answer: A
NEW QUESTION # 45
Where should the RONA setting be positioned the highest?
- A. on the script in UCCE
- B. on CVP OPS console
- C. on the desk setting on UCCE
- D. on the phone in CUCM
Answer: B
NEW QUESTION # 46
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM responds to the Route Request by running an Administrative Script.
- B. ICM responds to the Route Request by running a Routing Script.
- C. ICM sends an Agent Label, which prompts a command to CVP.
- D. ICM sends a VRU Label, which prompts a command to CVP
Answer: A
NEW QUESTION # 47
Which tool can be used to verify the configuration of Basic Call settings?
- A. Call Tracer
- B. Router Log Viewer
- C. Deleted Objects tool
- D. ICM Script Editor
Answer: A
NEW QUESTION # 48
Which two components must a script be associated with to run? (Choose two.)
- A. Dialed Number
- B. Skill Target
- C. CED
- D. Media Routing Domain
- E. Call Type
Answer: A,D
NEW QUESTION # 49
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A. Device Configuration under Infrastructure Settings card
- B. IVR Settings under Call Settings card
- C. Route Settings under Call Settings card
- D. Miscellaneous under Call Settings card
Answer: A
NEW QUESTION # 50
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Cisco 500-442 exam is a 90-minute exam consisting of 65-75 questions. 500-442 exam is intended for individuals who have a good understanding of contact center operations and are familiar with Cisco Contact Center Enterprise solutions. 500-442 exam is an opportunity for professionals to demonstrate their skills in administering Cisco Contact Center Enterprise solutions, and to validate their knowledge and experience in the field. Administering Cisco Contact Center Enterprise certification exam is an excellent way for professionals to gain recognition for their skills and to enhance their career opportunities.
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