Pass Your Exam Easily! Salesforce-Loyalty-Management Real Question Answers Updated on May 18, 2024
Actual Questions Answers Pass With Real Salesforce-Loyalty-Management Exam Dumps
NEW QUESTION # 19
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign the user the analytics profile for analytics for Loyalty.
- B. Assign access by checking CRM Analytics plus user
- C. Assign user access to permission sets for analytics for Loyalty.
- D. Assign user access to the analytics for Loyalty role.
Answer: C
NEW QUESTION # 20
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Confirm the program and member are in an active status
- B. Issue a promotion to the member of the mission benefits
- C. Adjust points on the member record to trigger member benefits actions
- D. Confirm the member is assign to the correct tier and that tier has benefits
Answer: D
NEW QUESTION # 21
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Account page
- B. Loyalty Program Member page
- C. Transaction Journal
- D. Loyalty Program Member Related List
- E. Contact page
Answer: B,C,D
NEW QUESTION # 22
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
- A. Embed the Member Service Manager Home Dashboard on the Contact record
- B. Embed the 'Member Summary Embedded Dashboard on the Contact record
- C. Add the 'View Member Profile' component on the Contact record
- D. Add the 'Transaction Journals' related list to the Contact record
Answer: B,C
NEW QUESTION # 23
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Last Modified Date
- B. Created Date
- C. Reporting Enabled (Boolean)
- D. Current Member Count
Answer: A,B
NEW QUESTION # 24
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - B. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- C. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- D. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
Answer: B
NEW QUESTION # 25
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use Issue voucher from the Loyalty Program Member page.
- B. Use the "issue Voucher" flow template.
- C. Activate the voucher assignment batch.
- D. Assign a voucher definition from the customer's Loyalty Program Member.
Answer: A
NEW QUESTION # 26
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Enable Connector Settings on all the Loyalty Objects
- B. Enable Service Connector for Promotion Escalations.
- C. Automatically Add a New Individual Relationship
- D. Activating and Publishing the Segment
- E. Send Loyalty Promotion Segments to marketing Cloud
Answer: A,C,D
NEW QUESTION # 27
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Aggregate Promotion
- B. Cumulative Promotion
- C. Joint Promotion
- D. Standard Promotion
Answer: B
NEW QUESTION # 28
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. December 31, 2023
- B. December 31, 2024
B, March 31 2024 - C. March 16, 2020.
Answer: C
NEW QUESTION # 29
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the 'View Member Profile' component on the Contact record
- B. Incorporate the 'Transaction Journals' related list on the Contact record
- C. Incorporate the Member Service Manager Home Dashboard on the Contact record
- D. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
Answer: A,D
NEW QUESTION # 30
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?
- A. Create an schedule process to call the external system.
- B. Download an app from the AppExchange to connect Salesforce and the external system.
- C. Create with the external system to create Transaction Journals.
- D. Create customer web service with Order Object
Answer: C
NEW QUESTION # 31
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Screen Flow
- B. Evaluation Flow
- C. Autolaunched Flow (No Trigger)
- D. Schedule-Triggered Flow
Answer: B,D
NEW QUESTION # 32
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three
- A. Enable Connector Settings on all the Loyalty Objects
- B. Automatically Generate a New Individual Relationship
- C. Activate and Publish the Segment
- D. Enable Service Connector for Promotion Escalations.
- E. Transmit Loyalty Promotion Segments to Marketing Cloud
Answer: B,C,D
NEW QUESTION # 33
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
- A. Rows do not have an analysis limit, only licenses do
- B. Administrators can analyze up to 25 million rows
- C. Administrators can analyze up to 1 million rows
- D. Administrators can analyze up to 10 million rows
Answer: D
NEW QUESTION # 34
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