[Sep-2025] Microsoft PL-600 Exam Practice Test Questions - Real4Prep
Updated Certification Exam PL-600 Dumps - Practice Test Questions
NEW QUESTION # 71
You need to design the quality inspection order data model.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Create a lookup to Dynamics 365 Field Service
Scenario: Machines are assigned serial numbers and placed in stock until they are shipped to customers.
Entity lookup: Allows technicians to choose a Dynamics 365 record. In the inspection designer interface, admins must select an entity and a field to display. For a chosen entity, the Name field and mandatory fields are the entity attributes that can be displayed in the lookup.
Box 2: Create a one-to-many relationship and set the behavior to Parental Scenario: Inspection orders must:
* Allow entry of quality ratings of passed or failed for each quality metric identified for the machine being rated.
* Be automatically marked as failed if one inspection step rating is marked as failed.
Each inspection order can have one or many inspection steps, and each inspection step has a rating.
Note: Each pair of tables that are eligible to have a 1:N relationship can have multiple 1:N relationships between them. Yet usually only one of those relationships can be considered a parental table relationship.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-entity-relationships
NEW QUESTION # 72
You need to recommend a feature that erases agent workloads and resolves reported issues.
What should you recommend?
- A. Dynamics 365 Customer Service default functionality
- B. Microsoft Store
- C. Microsoft AppSource
Answer: A
Explanation:
Scenario: Agents need a way to track reservation issues.
Use Dynamics 365 Customer Service to:
* Track customer issues through cases
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
Topic 2, First Up Consulting
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
First Up Consulting recruits information technology (IT) workers for temporary or permanent positions at client companies. The company operates offices in multiple countries/regions.
First Up has both full-time and part-time employees. The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.
The company does not have a standardized tool used for reporting purposes. The organization engages you to implement a new Power Platform solution. Workers are managed by a dedicated team that includes one primary recruiter and a contract assistant. Many client companies live in areas that do not allow for mobile data connections.
Current environment
Existing systems and processes
* First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.
* The company plans to reference historical data in the existing system. The records held in these systems
* will not be migrated to the new solution except for medication information.
* Employee authentication with the existing system is provided by an on-premises Active Directory instance that is linked to Azure Active Directory.
* An appointment record is created for each visit with a worker. The record includes worker contact information, preferred language, the date and time of the appointment, and other relevant data. This information is reviewed by the worker's primary recruiter.
* First Up has no current capabilities for forecasting future worker needs based on the data held.
Client company visits
Before First Up signs a contract to place workers at a client company, a member of the audit team visits the company and interviews company management. Audit members use different types of devices including Android and iOS devices. First Up has no plans to require the use of a single type of device. Audit team members currently record information about workers on paper forms. Team members enter information from paper forms into the system when they return to the office.
First Up audits client companies at least once each year but may schedule additional visits based on feedback from workers that they place at a client company.
Requirements
General
* There is no standardized communication tool across the company, and this causes communication issues between different teams.
* First up employees must be able to contact each other by using a secure system to ask and answer questions about medical cases.
* Workers must be able to communicate in near real-time with worker support agents.
Client company visits
* Audit team records must be locked after they have been reviewed by a First Up manager. No further edits to the record can be carried out. This must be implemented using standard available system functionality.
* Audit teams must be able to enter records of their visits to the companies where they have or may place workers. Audit teams must be able to update any necessary records with the latest information.
* The solution must support tracking of security clearance information for a worker including the date, status, and certifying agency.
* When a worker makes an appointment, the appointments must appear in the timeline for the worker's contact record.
Job history information
* The solution must provide a worker appointment booking system that can access worker historical job placement data.
* The solution must allow employees to associate a primary recruiter with each worker. The solution must also allow multiple secondary recruiters to be associated with each worker.
* Every worker assessment performed must be validated and countersigned by the primary recruiter for a worker.
* Job posting data from previous work engagements must be accessible by the Power Platform solution to ensure that new job postings are accurate.
* First Up staff members must be able to view and update worker records. They must be able to see current and historical job placement data on the same form in the new solution.
Worker access
* The solution must support workers that speak different languages. The solution must provide automatic translation capabilities.
* The solution must support near real-time communications between workers and recruiters.
* Workers must be able to view their records online. Workers must be able to enter any additional information that is required by or may be helpful to recruiters.
* The solution must provide workers a way to search for general information about available positions.
* Workers must be able to request copies of their records by using a chatbot. Workers must be able to provide information to a recruiter as needed.
Data platform
* Audit teams must have the ability to view worker information on their mobile devices.
* Audit teams must be able to record data during visits to locations where workers are placed.
* The solution must support the ability for a corporate governance auditing team to periodically audit the organization's records, policies, and procedures.
Reporting and analytics
* The reporting and analytics team must be able to create reports that include data from all facilities and all workers.
* Management reports must present an overview of the entire organization. Other reports may be limited to specific offices.
* You must create dashboards that show the status across all groups of workers. The dashboards must be embedded into the Power Platform apps. Updates to data must be displayed in near real time.
Security
* Authentication for all user types must be managed by a single platform. IT teams must use PowerShell to apply security permissions for users.
* Worker records must only be viewed by the recruiting office that the worker visits.
* Worker still records must be archived after ten years and are then removed from the main system.
Worker information must not be deleted from the system while skill and job placement history records for the worker exist in the system.
* User security roles must be customized to ensure that users are able to interact only with the specific data in which they need access.
* Workers must be able to sign into a portal by using their own email address. Workers must be required to use a secure method of authentication to be able to view their data.
* Alerts regarding the number of recruited and placed at client companies must be updated as background processes.
Issues
The organization reports the following issues:
* Recruiters report that they cannot see historical job placement data for workers.
* API usage reports show that the number of API calls made exceeds limits. This causes delays saving data.
* Users cannot view Power BI reports within the Power Platform apps.
* Some security clearance information for workers not visible from within the Power Platform solution.
* Audit teams report that they cannot view or edit worker data when the device on which they access the solution does not have network connectivity.
* The testing ream reports that one of the canvas apps is not working as expected. An error message displays as specific pages load.
NEW QUESTION # 73
You are designing a Microsoft Power Platform solution for a national repair service. The service has a 24-hour call center for customers to call and schedule repairs.
The solution dispatches a technician to troubleshoot and repair customer issues. Customers sign into a customer portal to view and log information concerning the repairs. The repair service contracts with third party technicians for repair jobs The solution must meet the following requirements:
* Dispatch technicians to troubleshoot and repair customer issues
* Call center must log customer issues.
* Third -party technicians must be able to access assigned repair service jobs.
You need to recommend an authentication strategy.
Which authentication models should you use? To answer, select the appropriate options in the answer area.
Answer:
Explanation:
NEW QUESTION # 74
A company processes a large volume of customer service requests daily. The company manages customer service requests through a combination of email, a CRM system, and manual processes.
The company requires streamlined customer service operations. The improved processes must provide the following solution;
* Reduce response times.
* Improve customer satisfaction.
* Include the use of Al to prioritize cases based on specific keywords used by the customer.
You need to design a solution that includes Al Builder. Which feature should you use in addition to Al
8uilder?
- A. Logic app
- B. Exchange server-side sync
- C. Power Automate
- D. Dataflows
Answer: C
NEW QUESTION # 75
A company has a Power Platform environment that connects to a third-party marketing application.
The company reports that the data in the Power Platform lead table does not match data from the marketing application.
Issues include:
You need to determine which processes are causing the issues.
Which three processes may be causing the differences observed? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 76
A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily.
You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics 365 applications.
What should you recommend?
- A. User access management
- B. Hierarchy security
- C. Field-level security
- D. Team privileges
Answer: D
Explanation:
Topic 1, First Up Consulting
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
First Up Consulting recruits information technology (IT) workers for temporary or permanent positions at client companies. The company operates offices in multiple countries/regions.
First Up has both full-time and part-time employees. The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.
The company does not have a standardized tool used for reporting purposes. The organization engages you to implement a new Power Platform solution. Workers are managed by a dedicated team that includes one primary recruiter and a contract assistant. Many client companies live in areas that do not allow for mobile data connections.
Current environment
Existing systems and processes
First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.
The company plans to reference historical data in the existing system. The records held in these systems will not be migrated to the new solution except for medication information.
Employee authentication with the existing system is provided by an on-premises Active Directory instance that is linked to Azure Active Directory.
An appointment record is created for each visit with a worker. The record includes worker contact information, preferred language, the date and time of the appointment, and other relevant data. This information is reviewed by the worker's primary recruiter.
First Up has no current capabilities for forecasting future worker needs based on the data held.
Client company visits
Before First Up signs a contract to place workers at a client company, a member of the audit team visits the company and interviews company management. Audit members use different types of devices including Android and iOS devices. First Up has no plans to require the use of a single type of device. Audit team members currently record information about workers on paper forms. Team members enter information from paper forms into the system when they return to the office.
First Up audits client companies at least once each year but may schedule additional visits based on feedback from workers that they place at a client company.
Requirements
General
There is no standardized communication tool across the company, and this causes communication issues between different teams.
First up employees must be able to contact each other by using a secure system to ask and answer questions about medical cases.
Workers must be able to communicate in near real-time with worker support agents.
Client company visits
Audit team records must be locked after they have been reviewed by a First Up manager. No further edits to the record can be carried out. This must be implemented using standard available system functionality.
Audit teams must be able to enter records of their visits to the companies where they have or may place workers. Audit teams must be able to update any necessary records with the latest information.
The solution must support tracking of security clearance information for a worker including the date, status, and certifying agency.
When a worker makes an appointment, the appointments must appear in the timeline for the worker's contact record.
Job history information
The solution must provide a worker appointment booking system that can access worker historical job placement data.
The solution must allow employees to associate a primary recruiter with each worker. The solution must also allow multiple secondary recruiters to be associated with each worker.
Every worker assessment performed must be validated and countersigned by the primary recruiter for a worker.
Job posting data from previous work engagements must be accessible by the Power Platform solution to ensure that new job postings are accurate.
First Up staff members must be able to view and update worker records. They must be able to see current and historical job placement data on the same form in the new solution.
Worker access
The solution must support workers that speak different languages. The solution must provide automatic translation capabilities.
The solution must support near real-time communications between workers and recruiters.
Workers must be able to view their records online. Workers must be able to enter any additional information that is required by or may be helpful to recruiters.
The solution must provide workers a way to search for general information about available positions.
Workers must be able to request copies of their records by using a chatbot. Workers must be able to provide information to a recruiter as needed.
Data platform
Audit teams must have the ability to view worker information on their mobile devices.
Audit teams must be able to record data during visits to locations where workers are placed.
The solution must support the ability for a corporate governance auditing team to periodically audit the organization's records, policies, and procedures.
Reporting and analytics
The reporting and analytics team must be able to create reports that include data from all facilities and all workers.
Management reports must present an overview of the entire organization. Other reports may be limited to specific offices.
You must create dashboards that show the status across all groups of workers. The dashboards must be embedded into the Power Platform apps. Updates to data must be displayed in near real time.
Security
Authentication for all user types must be managed by a single platform. IT teams must use PowerShell to apply security permissions for users.
Worker records must only be viewed by the recruiting office that the worker visits.
Worker still records must be archived after ten years and are then removed from the main system. Worker information must not be deleted from the system while skill and job placement history records for the worker exist in the system.
User security roles must be customized to ensure that users are able to interact only with the specific data in which they need access.
Workers must be able to sign into a portal by using their own email address. Workers must be required to use a secure method of authentication to be able to view their data.
Alerts regarding the number of recruited and placed at client companies must be updated as background processes.
Issues
The organization reports the following issues:
Recruiters report that they cannot see historical job placement data for workers.
API usage reports show that the number of API calls made exceeds limits. This causes delays saving data.
Users cannot view Power BI reports within the Power Platform apps.
Some security clearance information for workers not visible from within the Power Platform solution.
Audit teams report that they cannot view or edit worker data when the device on which they access the solution does not have network connectivity.
The testing ream reports that one of the canvas apps is not working as expected. An error message displays as specific pages load.
NEW QUESTION # 77
You are designing a Microsoft Power Platform solution for a company.
Users in the human resources department must be able to create tasks and assign cases to other users.
You create tables for cases and tasks. You need to recommend security settings to the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 78
A company has a Power Platform environment that connects to a third-party marketing application.
The company reports that the data in the Power Platform lead table does not match data from the marketing application. Issues include:
The owner data in the lead table and the third-party application do not match.
The Topic column has more information than the related record from the marketing application.
There are differences in how telephone numbers are formatted.
You need to determine which processes are causing the issues.
Which three processes may be causing the differences observed? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Classic workflow
- B. Duplicate detection rule
- C. Business rule
- D. Power Automate cloud flow
- E. Dataflow
Answer: A,C,E
Explanation:
Explanation
A: With advanced data preparation available in Power Apps, you can create a collection of data called a dataflow, which you can then use to connect with business data from various sources, clean the data, transform it, and then load it to Microsoft Dataverse or your organization's Azure Data Lake Gen2 storage account.
B: By combining conditions and actions, you can do any of the following with business rules:
Set column values
Clear column values
Set column requirement levels
Show or hide columns
Enable or disable columns
Validate data and show error messages
Create business recommendations based on business intelligence.
C: Duplicate detection works by comparing generated match codes of existing records with each new record being created. These match codes are created as each new record is created. Therefore, there is potential for one or more duplicate records to be created if they are processed at the exact same moment. In addition to detecting duplicates as they are created, you should schedule duplicate detection jobs to check for other potential duplicate records.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-and-use-dataflows
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/duplicaterule-entities
NEW QUESTION # 79
You are evaluating a solution design for a model-driven app that will have a large number of complex forms.
Many of the forms take up to 10 seconds to load.
You need to recommend solution to speed up loading times for the forms.
Which two solutions should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Remove unnecessary fields.
- B. Consolidate and reduce scripts.
- C. Move scripts into the OnLoad event.
- D. Use synchronous JavaScript requests.
Answer: A,B
Explanation:
Explanation
Controls that require extra data beyond the primary record produce the most strain on form responsiveness and loading speed. These controls fetch data over the network and often involve a waiting period (seen as progress indicators) because it can take time to transmit the data.
Keep only the most frequently used of these controls on the default tab.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/design-performant-forms
NEW QUESTION # 80
You design a Power Platform solution for a customer. The solution uses Microsoft Dataverse as the data store.
You are managing the go-live process for the solution.
The customer reports the following performance issues:
* Form load time is much slower than it was during testing.
* Overall system performance has been significantly slower that it was during testing.
You need to recommend how to troubleshoot system performance.
Which actions should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Review the fields that are on the form
Keep the number of table columns (fields) to a minimum.
The more table columns (formerly referred to as fields) you have in a form, the more data that needs to be downloaded to view each record.
Box 2: Review one to many relationships to verify whether cascade settings are necessary.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/optimize-form-performance
NEW QUESTION # 81
A company plans to integrate a model-driven app with external data sources. The company has the following requirements:
* Consume data in its data warehouse from Microsoft Dataverse.
* Use a plug-in to retrieve information from an external service.
You need to recommend a Microsoft Azure component for each requirement.
Which Azure components should you recommend? To answer, drag the appropriate Azure components to the correct requirements. Each Azure component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 82
You are designing forms for a Microsoft Power Platform solution. Each person must see only the columns required for their department.
You need to ensure that the forms open correctly, display only the fields needed, and that data can be entered quickly. How should you design the form?
- A. Create one form for each department. Add all columns needed for all departments. Use business rules to hide columns.
- B. Create a shared form for all departments. Add all the columns. Add column-level security to columns not needed for each department
- C. Add new columns to an existing form. Grant all departments security roles for that form.
- D. Create one form for each department Add only columns needed on the form for each department. Assign the appropriate security role to each form.
Answer: D
NEW QUESTION # 83
A company plans to implement Microsoft Power Platform to provide data controls. The current implementation is complex and spans multiple environments.
The IT team will implement DLP policies. Members of the team have different security roles applied to their user accounts, depending on their specified level of access.
You need to identify which policies the IT team can apply for the different security roles.
Which policy type should you recommend for each security role? To answer, move the appropriate policy types to the correct security roles. You may use each policy type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 84
A company has an on-premises data warehouse and analytics solution- The data warehouse consists of multiple multi-dimensional data cubes representing over five years of operational data. The data warehouse consolidates and normalizes data that is sourced from 20 different systems.
The company plans to replace the existing solution with a Microsoft Power Platform solution that connects to the data warehouse. The company wants to provide analytical information to executives in a Microsoft Teams channel to support business planning.
The new solution must meet these requirements:
Support the current data warehouse.
The solution must support drill-through capabilities into the data.
You need to recommend a solution.
What should you recommend? To answer, select the appropriate options m the answer area. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Azure Data Lake
A data warehouse is a centralized repository of integrated data from one or more disparate sources. Data warehouses store current and historical data and are used for reporting and analysis of the data.
Reference:
https://docs.microsoft.com/en-us/azure/architecture/data-guide/relational-data/data-warehousing
https://docs.microsoft.com/en-us/powerapps/teams/use-teams-integration-object
NEW QUESTION # 85
You design a Microsoft Power Platform app for a company. The company has the following requirements:
* need to use an off-the-shelf product by an ISV that provides functionality to enable customers to deposit funds into their account
* ability to handle a high number of customers depositing funds into their account during lunchtime hours You need to recommend a solution that meets the requirements. Which components should you recommend?
To answer, select the appropriate options in the answer area.
Answer:
Explanation:
Explanation:
NEW QUESTION # 86
You are reviewing a list of business requirements submitted by a plumbing company.
The company has the following requirements:
Send articles to technicians to allow technicians to help customers resolve issues.
Track work progress and inspections at customer sites.
Schedule technicians for service appointments.
You need to recommend solutions to meet the customer's requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct business requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
https://dynamics.microsoft.com/en-us/customer-voice/capabilities
NEW QUESTION # 87
Case Study 2 - Relecloud
Background
Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.
Current environment
The company uses Microsoft Office 365.
The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low- sodium options.
The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
The company uses vendors to service aircraft.
Environment
Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
Minimize the use of third-party products and custom development.
Reduce customer support call volumes by having the system automatically resolve common issues.
The security rule for agents must contain the privileges in the default Customer Service Representative security role.
Log issues as cases. The case form must show variable sections based on the case type.
Include a custom entity named Seats and grant agents access to the entity.
Application use layout should be role specific.
Agents
You must standardize the format used by agents to enter customer phone numbers.
Agents need a solution to replace paper reservation checklists.
Agents need dashboards to show a current count of all reservations on the entity.
Agents need a way to track reservation issues.
Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.
IT
IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
IT staff needs a system that is easy to navigate to active cases.
IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.
Management
Management requires paginated reports for stakeholders.
Management wants to provide frequent flyers with better service when the flyers call.
Managers need to see all customer dashboards at the top of their menu on their mobile device.
Maintenance
Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.
You need to create an Agent security role.
Which three actions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Add security to the seat entity and assign users to the Agents role.
- B. Add security to the Core Records and assign users to the Customer Service Representative role.
- C. Rename the Customer Service Representative role to Agents.
- D. Copy the Customer Service Representative role.
- E. Copy the Microsoft Dataverse Basic User role.
- F. Name the new role Agents.
Answer: A,D,F
Explanation:
- In requirements it is said "include a custom entity named seats and grant agents access to the entity" which is addresed by A but not by B answer.
- If you have named your copied role "Agents" it makes no sense that later you assign users to another role.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/create-edit-security-role
NEW QUESTION # 88
You need to recommend the appropriate messaging channel solutions for the organization.
What should you recommend? To answer, drag the appropriate messaging options to the correct user types.
Each messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Omnichannel for Customer Service dashboard
Scenario: Workers must be able to communicate in near real-time with worker support agents.
The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.
If you choose to expand your customer service offering to provide chat and channels, the Customer Service workspace seamlessly adjusts to support managing conversations as well.
Note: As an agent with the Customer Service Representative security role, when you open Customer Service workspace, you start on the Customer Service Agent Dashboard unless your administrator has changed the default view. This dashboard shows you your active cases, cases you can work in queues you are assigned to, and your open activities. You can open existing cases and activities or begin working new cases from the queues you are assigned to and create activities.
Box 2: Dynamics 365 Customer Service
Scenario: First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview
NEW QUESTION # 89
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company uses a Microsoft Excel sheet to manage its loan application process.
The company wants to optimize the process.
You need to discover inefficiencies in the process.
Solution: Upload the activity data stored in the Excel sheet to the process advisor feature. Use task mining to discover inefficiencies in the process.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: A
NEW QUESTION # 90
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Earning the Microsoft Power Platform Solution Architect certification can help you advance your career and demonstrate your expertise in designing and implementing solutions using Microsoft Power Platform technologies. It can also help organizations identify individuals who have the skills and knowledge needed to design and implement effective solutions using these tools.
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