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Salesforce CRT-271 exam consists of 60 multiple-choice questions, and the duration of the exam is 105 minutes. CRT-271 exam includes scenario-based questions that test the candidate's ability to design, implement, and manage a Community Cloud solution. The CRT-271 certification exam covers six key areas, including configuring and customizing the Community Cloud, designing and implementing a secure Community Cloud solution, managing users and data, and integrating the Community Cloud with other Salesforce products and third-party systems.
NEW QUESTION # 161
Universal containers has the following requirements for its partner Community
- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep
- The partner account executive is able to see all of the lead records visible to their team
- The partner account sales rep is unable to see the lead records byother account sales reps, account managers, or account executives
- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements?
Choose 2 answers
Select one or more of the following:
- A. Enable super user access in Community Management
- B. Enable super user access to contacts for assigned users to the Account manager role
- C. Enable super user accessin Community Settings
- D. Enable super user access to contacts for users assigned to the Account sales rep role
Answer: C,D
NEW QUESTION # 162
Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
- A. Install the collaboration Lightning app, add the app components to the page, and publish.
- B. Edit the object page, add the components, and publish.
- C. Create an object page, add the components, and publish.
- D. Add a page variation, add the components, set the page as active, and publish.
Answer: B
NEW QUESTION # 163
Universal Containers builds a partner community for their dealers.
They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?
Select one or more of the following:
- A. Make the CEO partner user the owner of the partner account
- B. Promote the CEO partner user to delegated admin on the partner account
- C. Assign Super User access to the CEO partner user on the Contact page
- D. Add a third role to the partner account hierarchy for the CEO partner user
Answer: C
NEW QUESTION # 164
Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?
- A. Use the Standard Surveys Lightning Component
- B. Build a Surveys Visualforce Page
- C. Build a Surveys Lighting Component
- D. Use an AppExchange Survey Lightning Component
Answer: D
NEW QUESTION # 165
What is the first step the Salesforce Admin must complete to set up the partner users?
Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.
- A. Create the account and enable it as a partner account.
- B. Add partner contacts to the Community as members.
- C. Allow partner users to self -register and gain access.
- D. Create a partner profile for the company.
Answer: D
NEW QUESTION # 166
How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members.
However, users from the same partner should be able to hold discussions amongst themselves.
- A. Create a sharing group for partner accounts under Sharing Settings.
- B. Turn off Portal User Visibility under Sharing Settings.
- C. Update the Internal User record to Private under Sharing Settings.
- D. Deselect Community User Visibility under Sharing Settings.
Answer: D
NEW QUESTION # 167
Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide mobile capabilities. What type of community best suits Regional Containers needs?
- A. Koa
- B. Aloha
- C. Kookaburra
- D. Napili
- E. Visual Force + Tabs
Answer: E
NEW QUESTION # 168
What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?
- A. 0
- B. 1
- C. 2
- D. 3
- E. 4
Answer: A
NEW QUESTION # 169
What permission(s) would you assign a community manager?
- A. Setup and Create Portals
- B. Manage Portals
- C. Create and Setup Communities
- D. Manage Community Settings
- E. Communities Administrator
Answer: D
NEW QUESTION # 170
Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.
How should a Salesforce Admin perform this task?
- A. Uncheck the option Allow Duplicates in Salesforce in Community Management.
- B. Create a validation rule to prevent duplicates and show an error message.
- C. Develop a batch process that will delete duplicate contacts in the Community and reassign users to existing contacts.
- D. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.
Answer: D
NEW QUESTION # 171
Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take.
- A. Use custom CSS
- B. Use HEX values within the color swatch
- C. Link to an external website and the CSS will be automatically generated
- D. Import the company logo and a custom color palette will be generated
Answer: A,B,D
NEW QUESTION # 172
Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?
- A. Check the Article type permissions on the Guest User profile.
- B. Create a new data category specifically for Guest Users to display articles.
- C. Enable public access for the Community in Setup and the Guest User profile.
- D. Create a Featured Topic in the Community Builder to display articles.
Answer: A
NEW QUESTION # 173
Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?
- A. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
- B. All users should access a Koa Community via a Desktop browser only
- C. IOS usersshould download the OneCommunity app where they can use their regular community login credentials to access the Community
- D. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
Answer: A
NEW QUESTION # 174
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Napili template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
- A. Design and develop custom Community Lightning Components for surveys and electronic signatures
- B. Install and configure the non-Lightning Components for surveys and electronic signatures available from the partners
- C. Design and develop an API -level integration with the survey and electronic signature partners and make it available for Community users
- D. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two partners
Answer: D
NEW QUESTION # 175
Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready todeploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?
Choose 3 answers
Select one or more of the following:
- A. Deploy the changes to production using change sets to disable the welcome email
- B. Change the Community membership of sandbox Community users from Profiles to Permission Sets
- C. Uncheck "Send Welcome Email" in production Workspaces before deployment
- D. Add the Community user profile(s) as members of the Community before activating production
- E. Turn the sandbox Community to Inactive status before deploying the metadata to production
Answer: A,C,E
NEW QUESTION # 176
Northern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies agroup of Partners to collaborate with during the entire acquisition process. Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition?
Select one or more of the following:
- A. Manually share records with selected collaboration Partners
- B. Create an Unlisted Chatter Group for selected collaboration Partners
- C. Set Chatter group emailsetting for selected collaboration Partners to Limited
- D. mention only selected collaboration Partners
Answer: B
NEW QUESTION # 177
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.
Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer
- A. Drag and drop the Reputation Leaderboard component onto the home page
- B. Add a generic component and name it Leaderboard
- C. Enable Chatter for the Customer Service Napili Community
- D. Create a custom Lightning component and add it to the home page
Answer: A
NEW QUESTION # 178
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Salesforce CRT-271 is a certification exam that is designed to test the skills and knowledge of professionals who work with the Salesforce Community Cloud. CRT-271 exam is intended for those who are interested in becoming certified as a Community Cloud Consultant. Certification Preparation For Community Cloud Consultants certification is recognized by Salesforce and is a valuable asset for professionals in the field.
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