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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| SAP Solution Manager (ITSM) | - Incident and problem management in Solution Manager - Service desk configuration and usage |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which of the following objects can be tested on their own without using the whole context of a program or transaction? (Choose two)
A) Screens
B) Authorization object
C) Forms
D) Function modules
2. How can you get message updates from SAP? (Choose two)
A) Via e-mail
B) Via SAP Service Marketplace
C) The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
D) The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
3. What can you analyze with an SQL trace? (Choose two)
A) All statements in an ABAP program that update a database table.
B) All SELECT statements in an ABAP program that lead to a database access.
C) All SELECT statements in an ABAP program that lead to a buffer access.
D) All READ statements in an ABAP program that access internal tables.
4. What will happen if the system field sy-subrc is set to 0 after execution of an ABAP command?
A) The system will raise an ABAP message.
B) The system will create a shortdump and terminate the ABAP program.
C) The system will raise an exception.
D) The system will continue with the next statement in the ABAP program.
5. Which of the following transactions allows you to find out whether a particular ABAP program (for example, RMMMPERI or Z_DELETE_ALL_FI_DATA) has been executed at a certain time in the past? (Choose two)
A) ST03 (Workload analysis)
B) ST03N (Workload analysis)
C) SM66 (Systemwide Workprocess overview)
D) SM50 (Workprocess overview)
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C,D | Question # 3 Answer: A,B | Question # 4 Answer: D | Question # 5 Answer: A,B |
