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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| SAP Solution Manager (ITSM) | - Incident and problem management in Solution Manager - Service desk configuration and usage |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Which of the following objects can be tested on their own without using the whole context of a program or transaction? (Choose two)
- A. Screens
- B. Authorization object
- C. Forms
- D. Function modules
Correct Answer: A,D 🗳️
How can you get message updates from SAP? (Choose two)
- A. Via e-mail
- B. Via SAP Service Marketplace
- C. The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
- D. The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
Correct Answer: C,D 🗳️
What can you analyze with an SQL trace? (Choose two)
- A. All statements in an ABAP program that update a database table.
- B. All SELECT statements in an ABAP program that lead to a database access.
- C. All SELECT statements in an ABAP program that lead to a buffer access.
- D. All READ statements in an ABAP program that access internal tables.
Correct Answer: A,B 🗳️
What will happen if the system field sy-subrc is set to 0 after execution of an ABAP command?
- A. The system will raise an ABAP message.
- B. The system will create a shortdump and terminate the ABAP program.
- C. The system will raise an exception.
- D. The system will continue with the next statement in the ABAP program.
Correct Answer: D 🗳️
Which of the following transactions allows you to find out whether a particular ABAP program (for example, RMMMPERI or Z_DELETE_ALL_FI_DATA) has been executed at a certain time in the past? (Choose two)
- A. ST03 (Workload analysis)
- B. ST03N (Workload analysis)
- C. SM66 (Systemwide Workprocess overview)
- D. SM50 (Workprocess overview)
Correct Answer: A,B 🗳️
