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Genesys GE0-602 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Administration | - Routing configuration components - User and queue management |
| Troubleshooting and Monitoring | - System monitoring tools - Routing issue analysis |
| Interaction Flow Design | - Routing strategies and policies - Decisioning logic in routing |
| Genesys Routing Fundamentals | - Interaction routing principles - Routing architecture concepts |
