Genesys GE0-807 real exam prep : System Consultant, Genesys SIP SERVER (GCP8 - SIP)

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How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, Californi- Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experienc- Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

How to Study the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Indeed, there are many ways to prepare for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam. Various strategies can be developed for this evaluation. Candidates can select internet PDFs on the main website of Genesys, and even refer to online videos. After the training they can take the Genesys GEO-807 exam dumps to get themselves better prepared for the exam. The certification team has a clear opinion that it should be tested utilizing high-quality test engines, which are consistent with the true analysis, to consider the various testing study components and tools.

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We recommend the following course prerequisites prior to beginning ICCE:

• Administering the CIC System
• Configuring Call Flows

Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Interaction Center Core Engineer (ICCE) Bootcamp
• Administering the CIC System
• Configuring Call Flows

Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• ADSL
• KVM / USB Answer: B,C
• NETANN
• MSML

Which protocol is SIP Server using when in communication with Softswitch?

• SIP
• T-Lib
• CTI protocol
• Proprietary protocol Answer: C

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 120%
• 101%
• 150% Answer: B
• 130%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• From
• via
• contact Answer: A
• To

Which statements are correct?

• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
• Genesys Media Server supports Treatments Answer: B
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• c=IN IP 0.0.0.0
• a=rtpmap:0 hold
• a=sendrecv
• C=INIP 192.168.1.199 Answer: D
• m=audio 0 RTP/AVP hold

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 3
• 9 Answer: A
• 1
• 6

How is the Genesys SIP Server licensed?

• per seat
• per running instance
• per any DN
• per Agent Answer: A

What is the response to REFER when the REFER method is used?

• C ACK
• 200 OK
• 183 session in Progress
• 202 Accepted
• C NOTIFY Answer: A

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• REFER
• INVITE
• MESSAGE Answer: A,D
• PUBLISH
• INITIATE

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Genesys GE0-807 Exam Syllabus Topics: