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HP HP2-B97 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing Hardware Knowledge | - Printer features and functions - Security features in HP printing devices - Connectivity and workflow integration |
| Topic 2: Customer Needs and Solution Selling | - Identifying customer printing requirements - Matching solutions to business size and workload - Total cost of ownership (TCO) considerations |
| Topic 3: Sales Scenarios and Positioning | - Competitive positioning of HP printing products - Upselling and cross-selling supplies - Common objections and handling strategies |
| Topic 4: HP Printing Portfolio Overview | - Core value propositions of HP printing solutions - Printer segmentation (home, SMB, enterprise) - HP print technology categories (Inkjet, Laser, PageWide) |
| Topic 5: Supplies and Consumables | - Original HP supplies value proposition - Page yield and cost-per-page concepts - Ink and toner types and usage models |
