Microsoft MB2-714 real exam prep : Microsoft Dynamics CRM 2016 Customer Service

  • Exam Code: MB2-714
  • Exam Name: Microsoft Dynamics CRM 2016 Customer Service
  • Updated: May 27, 2026
  • Q&As: 92 Questions and Answers

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Microsoft MB2-714 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Manage queues| entitlements| and service level agreements (SLAs)
Topic 2
  • Manage service scheduling| interactive service hub| and the unified help desk
Topic 3
  • Manage cases and the knowledge base

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx

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