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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Service Monitoring & Reporting - Incident, Problem & Change Management |
| Service Design & Planning | 25% | - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management - Customer Requirements & Expectations |
| Continuous Improvement | 20% | - Performance Analysis - Optimization & Improvement Initiatives - Customer Satisfaction & Service Reviews |
| SDM Concepts & Framework | 25% | - ITIL/COBIT Alignment - Nokia SDM Model & Principles - Service Delivery Lifecycle |
Nokia SDM Certification - NI Sample Questions:
1. What will be the resulting performance index if the actual cost is higher than the earned value?
A) SPI(Schedule Performance Index) is greater than 1.
B) CPI(Cost Performance Index) is lower than 1.
C) CPI(Cost Performance Index) is greater than 1.
D) SPI(Schedule Performance Index) is lower than 1.
2. In a Core project with Release 4 products, when is a Purchase Order send to the supplier (services)?
A) Timely before any services to be executed by the supplier are started in order to be SOX compliant.
B) After the first Release 4 product has been accepted by the customer and the invoice has been send to the customer.
C) After the first Release 4 product has been internally accepted by NSN in IPM.
D) First PO is send to the service supplier when the supplier contract is signed by the Project Procurement Manager.
3. Which of the following inputs are part of the Sales to Delivery handover?
A) Cost assumptions, cost county database updated and risk log.
B) Customer PO, draft of the contract and schedule.
C) As sold cost estimate, project plan and PT
D) PTA, RFQ and approved cost baseline.
4. A subcontractor approved and selected by Procurement is working for your Project but delivering installations with too many items in the Punch List. Which of the following actions would you choose first?
A) Stop the payment for this subcontractor until quality issues are solved.
B) Cancel new PO's to this subcontractor.
C) Refer to the contractual Quality Requirements and develop a recovery plan with the Subcontractor.
D) Disqualify the company and ask Procurement for a new supplier.
5. Which of the following information can NOT be extracted from Rollo?
A) Actual number of sites integrated per technology.
B) Volume of sites per project planned for the period.
C) Accuracy metric of planned versus actual completed sites.
D) List of site names forecasted for the coming period.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
