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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Service Assurance and Monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
Which statement BEST describes the key requirements for setting up Field Operations tools and process?
- A. Ensure effective Work Force Management and Subcontractor Mgt process and tools.
- B. Ensure effective contractor management and Spare Part Management process and tools.
- C. Ensure effective Work Force Management and Spare Part Management process and tools.
- D. Ensure effective Work Force Management and contractor Mgt process and tools.
Correct Answer: C 🗳️
NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?
- A. NOC managers are only responsible for location, size and tools.
- B. IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
- C. Security system and process, IT and OSS connectivity, LAB for HW and SW test.
- D. IT and OSS connectivity; Air Conditioning system; Parking, Canteen.
Correct Answer: B 🗳️
Which description is MOST descriptive of Network Operations in an Operator organisation?
- A. Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
- B. Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
- C. Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
- D. Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
Correct Answer: C 🗳️
What are the correct planning horizons for short-term and long-term resource planning?
- A. Short-term: 2 weeks, long-term: 6 months.
- B. Short-term: 8 weeks, long-term: 13 months.
- C. Short-term: 4 weeks, long-term: 8 months.
- D. Short-term: 12 weeks, long-term: 12 months.
Correct Answer: B 🗳️
In an outsourcing deal what activity is the assessment and verification of all customer information relevant for NSN to build its technical and commercial solution for a deal prior to contract signing?
- A. Joint Evaluation.
- B. Discovery Period.
- C. Due Diligence.
- D. Contract Negotiation.
Correct Answer: C 🗳️
