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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Overview and CARE Framework | - Introduction to Nokia Service Delivery Management concepts - CARE model principles and objectives in service delivery |
| Service Delivery Operations | - Operational workflows and service assurance processes - End-to-end service lifecycle management |
| Tools and Platforms in SDM | - Nokia SDM toolchain overview - Monitoring, reporting, and service analytics |
| Customer Experience and CARE Practices | - Service quality and performance measurement - Customer support processes and escalation handling |
Nokia SDM Certification - CARE Sample Questions:
When we receive payment for a customer invoice, what financial statement is affected?
- A. Balance Sheet statement only.
- B. Profit & Loss and Cash Flow statements.
- C. The Profit & Loss statement only.
- D. Both the Profit & Loss statement and the Balance Sheet.
Correct Answer: A 🗳️
What are the three main phases of NSN business?
- A. Sell, Deliver, Care.
- B. Buy, Sell, Install.
- C. Install, Commission, Integrate.
- D. Sell, Install, Care.
Correct Answer: A 🗳️
How many milestones (gates) are defined in the contract renewal process?
- A. 4
- B. 6
- C. 3
- D. 7
Correct Answer: D 🗳️
What is Gross Profit?
- A. Net Sales minus Cost of Goods Sold.
- B. Gross sales minus all Operating Costs.
- C. Gross Sales minus discounts and penalties.
- D. Gross Sales minus Gross Costs.
Correct Answer: A 🗳️
How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?
- A. The half-year total remains stable.
- B. Forecasted and actual cost and sales are on the same GICs.
- C. It compares the GIC structure with the Service Order structure.
- D. The totals coming from NELLE and SAP / accounting system match.
Correct Answer: B 🗳️
