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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)
- A. the ability to include the customer logo during the booting process
- B. the ability to load old BIOS versions on new devices
- C. the ability to modify, validate, and test customer-supplied images
- D. the ability to protect PCs with physical anti-theft tagging
- E. the ability to build new PC images per customer specifications
Correct Answer: C,E 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
- A. Next Business Day onsite + Labeling and Tagging
- B. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
- C. Deinstallation + Image load + Installation services
- D. Installation services + Labeling and Tagging + Data and Device Security
Correct Answer: B 🗳️
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Sales Central
- B. HP Channel Services Network
- C. HP Care Pack Central
- D. HP Support Center
Correct Answer: D 🗳️
What does the HP Partner First Portal allow partners to do? (Select two.)
- A. access information about HP hardware & services
- B. create a quote
- C. access business selling tools, training, and other resources such as HP Sales Central
- D. check warranty coverage
- E. register and track services
Correct Answer: C,E 🗳️
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