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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Portfolio | 30% | - Comparison with non-HP supplies - Original HP ink and toner cartridges - HP specialty media and paper - HP JetIntelligence and ink technologies |
| Topic 2: HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies - Identifying customer needs and pain points |
| Topic 3: Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Protecting printer hardware and warranty - Maximizing long-term customer value |
| Topic 4: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - Sustainability and environmental impact - HP sales and support resources - HP Instant Ink and subscription services |
HP Selling HP Supplies 2020 Sample Questions:
A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?
- A. Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
- B. Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
- C. Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
- D. Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
Correct Answer: A 🗳️
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
- A. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
- B. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
- C. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
- D. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
Correct Answer: B,C 🗳️
What are three technology Innovations of HP Jetlntelligence? (Select three.)
- A. ColorLok
- B. Page Maximlzer
- C. Auto-Seal Removal
- D. Print Gauge
- E. instant ink
- F. Pigment-based Ink
Correct Answer: B,C,D 🗳️
A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
- A. Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
- B. Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
- C. Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
- D. Original HP supplies meet eco-label criteria, lowering TCO.
Correct Answer: D 🗳️
