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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Product Portfolio | 25% | - LaserJet and InkJet printer families - DesignJet large-format solutions - Supplies, accessories, and service offerings - Multi-Function Printers (MFPs) and Flow MFPs |
| Topic 2: Software and Services Overview | 10% | - Managed Print Services (MPS) basics - Warranty and support options - HP ePrint, JetAdvantage, and workflow tools |
| Topic 3: Solution Benefits and Differentiators | 25% | - Security, sustainability, and reliability advantages - Total Cost of Ownership (TCO) and ROI - Key HP technologies and unique features |
| Topic 4: Selling and Value Proposition | 20% | - Competitive positioning - Pricing, financing, and closing strategies - Presenting solutions and benefits |
| Topic 5: Customer Needs Assessment | 20% | - Identifying business and user requirements - Addressing pain points and workflow challenges - Matching products to workload and environment |
HP Selling Imaging and Printing Fundamentals Sample Questions:
What is required in order to manage HP OfficeJet Pro X printers and MFPs using HP Web Jetadmin?
- A. Active Directory, LDAP, or Kerberos access
- B. HP Jetdirect print server accessory
- C. Standard network Ethernet or wireless connection
- D. HP ePrint email address
What is an effective way of choosing HP imaging and printing products for a customer?
- A. Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
- B. Sell products that offer the most functionality to fit within the customer's budget.
- C. Offer free training when selling HP imaging and printing devices.
- D. Match product features to the customer's needs to improve the way they work.
What is the most efficient procedure for using an HP flow automatic document feeder to scan multiple sizes of media into the same document file?
- A. Tape the smaller pages onto blank pages of the largest size, and scan them all at the same time.
- B. Separate the pages of the original into stacks of each media type, and use the job build feature to scan and reassemble the document.
- C. Scan and copy the smaller pages onto media that is the size of the largest pages, and then load the copies with the larger pages to scan them into a single job.
- D. Load all pages into the tray in the original order, and scan them all in the same job.
Which traditional concept about Inkjet printers is no longer true with HP OfficeJet Pro X printers and MFPs?
- A. Inkjet printers are generally more suited for printing photographs.
- B. Inkjet printers require more time for the ink to dry.
- C. Inkjet printers generally use less energy than Laser printers do.
- D. Inkjet printers cost more to print per page than LaserJet printers do.
Which feature of an HP flow MFP is an important upgrade for workflow optimization?
- A. Single-pass, double-sided scanning
- B. Larger, eight-inch touchscreen color control panel
- C. Increased monthly scan volume
- D. HP Jetdirect network connectivity
