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HP HP2-B119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: pMPS Contract Structure & Pricing | 20% | - Cost-per-page, base fee and additional services - Contract terms, duration and billing models - Contract renewal and modification options |
| Topic 2: HP pMPS Overview & Value Proposition | 25% | - Introduction to HP pMPS (print Managed Print Services) - Differentiation from competing solutions - Business benefits and value for customers |
| Topic 3: Customer Needs Analysis & Solution Design | 30% | - Assessing costs, productivity and security needs - Identifying customer printing environment requirements - Designing appropriate pMPS contract models |
| Topic 4: Sales Process & EMEA-Specific Considerations | 10% | - EMEA region market and compliance requirements - Proposal development and closing strategies - Partner tools and resources for sales |
| Topic 5: Remote Monitoring & Service Delivery | 15% | - Implementation and onboarding process - Supplies fulfillment and proactive support - HP Remote Monitoring technology and functions |
HP Selling HP EMEA pMPS Sample Questions:
Question 1
Which property ensures that HP toner provides the best possible print quality in an HP LaserJet printing device?
A. particles resistant to crushing
B. varying particle sizes
C. resistance to build up of static
D. smaller uniform particle size
Question 2
What key information is available within the HP Service Portal? (Select two.)
A. usage reporting (only when remote monitoring is available; page counts by color, paper size)
B. contract details
C. invoice information on partner or customer by revenue and profit
D. rebate and commission information
E. Skype and MSN free dial-up service to the HP Premium Hotline
Question 3
Which major types of HP imaging and printing solutions are available to customers? (Select two.)
A. HP solutions integrated in the device
B. direct mail accessories that auto install
C. third-party solutions integrated in the device
D. re-manufactured supplies solutions
E. optional solutions that extend functionality
Question 4
Which condition is true in an HP pMPSInside contract (as opposed to pMPS classic)?
A. HP invoices the partner directly.
B. HP delivers services to the partner.
C. HP invoices the customer's preferred financial service provider.
D. HP ships supplies to the partner.
Question 5
What purpose does HP Embedded Capture serve in a network environment?
A. enhances authorization and authentication features
B. enforces IT baseline policies
C. enhances digital sending capabilities
D. manages the HP imaging and printing fleet
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,B | Question 3 Answer: A,B | Question 4 Answer: C | Question 5 Answer: B |
