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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service offers faulty hardware repair at a designated HP repair center?

A) Travel repair
B) Onsite repair
C) Designated repair center exchange
D) Offsite repair

2. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Defective Media Retention
B) Tracking and Recovery Services
C) Asset Tagging
D) Installation

3. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Accidental Damage Protection
B) Travel Services
C) Maintenance Kit replacement for printers
D) HP Care Pack Services (next business day or same day)

4. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services are linked to one hardware serial number.
B) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
C) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

5. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Better security services
B) Wider offering
C) Lower prices
D) Wider geographical coverage

Solutions: